Connect 247 Broadband Help & Troubleshooting

If you are having problems of any kind with your Connect 247 Broadband account, BEFORE YOU DO ANYTHING ELSE:

1) If you have an Broadband router then please restart it, wait 5 minutes, then try connecting again. Repeat if necessary

2) Restart your computer, wait 5 minutes and try again.

3) Re-enter your broadband username and password and try again.

4) Read through the extensive Online Help pages (you'll find links to these below).

If none of these steps help you solve your problem, please contact our technical support department by email or, if necessary, by telephone (details of which appear below)

Please note: BT will charge you up to £200 + VAT if an engineer is sent to your premises to resolve a fault that turns out to be due to a problem with your equipment, your wiring or your setup. It is therefore vital that you follow all the instructions we provide and do everything you can to eliminate the possibility that the problem is being caused by a non-BT fault.

Get help quickly

[ Online Help ] [ Technical Support by Email ] [ Technical Support by Telephone ]

 

Online Help

If you are having problems of any kind with setting up, using or connecting to the Internet with your Connect 247 Broadband account, we strongly recommend that you read through the online help and trouble-shooting information that is available here on our website. It is extremely comprehensive and covers just about every problem you are likely to encounter:

Please select from the following in order for us to take you to the most relevant information as quickly as possible:

General:

Microfilters - What are they? How to I use them? Why are they so important?

Getting Started:

My Broadband service has just been activated. How do I use it?

I am having problems installing my Broadband hardware

I am having problems configuring my Broadband hardware

I have set up my connection but:

I can't connect to the internet at all

My connection is unreliable

My connection seems to be slow

I am using an Broadband router. What DNS server addresses should I use?

What is the procedure for contacting technical support to report a Broadband fault?

I want to read about solutions to all types of connection problems

Email:

I'm having problems setting up or using my Email account

Webspace:

I'm having problems setting up or using my Personal Webspace

Other Topics:
(including Billing, Canceling, Migrating and an introduction to Broadband technology):

Answers to frequently asked questions about Connect 247 Broadband accounts

 

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Technical Support by Email

If the solution to your problem isn't covered in our extensive online help pages or if you need clarification or additional details then you can contact us by Email and we'll do our best to assist you as quickly as possible.

You can do this by simply sending an email to support@cymru247.net
You will normally receive a reply within 24-48 hours.

Or, if your question is related to billing, please send an email to billing@cymru247.net
You will normally receive a reply within 24-48 hours.

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Technical Support by Telephone

If you have a very urgent enquiry please call us on 08000 112244 otherwise please contact us by email (see above)

Before calling please always:

• Check for a solution to your problem on our extensive Online Help and Trouble-Shooting pages

• Reboot your router and your computer - this simple step solves the majority of problems reported to the support department
• Have your Broadband username (or the telephone number of your Broadband telephone line) available to give to the person who answers your call.
• Read through the manual that is provided with your broadband router or modem and follow any diagnostics/trouble-shooting steps that it might suggest.

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